27.5 Configuring the identity check email notifications

When the vetting date job processor finds a person whose vetting date validity check has expired, it can send an email notification to the administrator. In addition, if a certificate renewal is due, and either the person's User Data Approved flag is set to No or their vetting has expired, MyID can send an email to the person whose certificates cannot be renewed.

To enable email notifications:

1. Make sure your system is configured to send email notifications.

   This involves setting up an SMTP server and switching on email notification configuration options within MyID. See section 13, Email notification for details.

2. Make sure the email templates you want to use are enabled, and contain messages appropriate for your organization's users.

   Use the Email Templates workflow to enable and edit the following templates:

   • User Vetting Date Expired – used to inform an administrator that a person's vetting has expired. Enabled by default.

     This template contains the following substitution codes that you can use in the body of the email message:

     • %c1 – Full name of the person whose vetting has expired.
     • %c2 – Logon name of the person whose vetting has expired.
   • Certificate Renewal Not Permitted. User Data Not Approved – used to inform a person that they cannot renew their certificates because their User Data Approved flag is not set. Disabled by default.
   • Certificate Renewal Not Permitted. Vetting Expired – used to inform a person that they cannot renew their certificates because their vetting has expired. Disabled by default.

   See section 13.2, Changing email messages for details of using the Email Templates workflow to enable or disable email notifications and to edit the content of the email messages.